How To's and FAQs

Why is My Transaction Not Displayed?

If you are expecting a deposit or withdrawal transaction that is not displayed on the Rho Dashboard or the applicable Account page, you can check here when you can expect it to land.

If the awaited time has passed, you should contact a Rho Client Services Representative. When contacting Rho, please provide the following transaction details:

  • The amount of the transaction in USD.

  • The date and time when the transaction was initiated.

  • The transaction type (for example, ACH, Check Deposit, Domestic or International Wire, Linked Account Transfer)

  • The sender and recipient's name

  • Was this a prescheduled or real-time transaction?

  • Was this a one-time or recurring transaction?

  • Transaction trace number