My incoming funds haven't arrived!

The first step is to kindly confirm that the sender followed our instructions for receiving funds exactly. You can find downloadable instructions on how to receive funds to your Rho account by clicking on the Banking Tab on your account dashboard, and then on the grey Documents Tab at the top of the page. The instructions will be located on the right hand side of the screen under Documents Download. From here you can choose to download the forms or to email them to the sender directly from your dashboard!

If you have confirmed the sender followed these steps, please request the following information from them so we can try to help!:

If the transaction is an ACH: Please request the ACH TRACE number (typically a 15 digit number) from the sender (their bank should be able to provide this). We would be able to use this number to look into the transaction further. We will also need the exact sender name, exact amount sent and the exact date sent.

If the transaction is a domestic wire: Please request the federal reference numbers, (the IMAD and OMAD details) from the sender (their bank should be able to provide this). We will also need the exact sender name, exact amount sent and the exact date sent.

If the transaction is an international wire: Please request the MT103 Data or SWIFT confirmation data from the sender (their bank should be able to provide this). We will also need the exact sender name, exact amount sent and the exact date sent.

Please refer here for information on Expected Settlement Times for incoming payments.