If there is a charge you do not recognize, this could be due to the transaction description being different from the merchant you’re familiar with. In some cases, there is a phone number in the description of the charge. Try contacting the merchant to find out more information. If you’re unable to contact the merchant or unable to get more details, the Rho Client Service team is here to help.

A merchant charged me the wrong amount or charged me for a transaction I did not authorize

Did you know contacting the merchant directly for any erroneous transactions, such as double charges or overcharges may result in the fastest resolution? Try contacting the merchant and working with them to correct the error. If you’re unable to resolve the error with the merchant, we’re always happy to help.

What if someone stole my card and used it?

If your card is ever lost or stolen, please lock and report your card stolen immediately. Learn how to here. This is the best way to protect you from unauthorized charges.