If you suspect fraud or misuse of your Rho Card, please:

1. Cancel your card immediately

   • Here’s how to cancel your card.

   • If you’re unable to access your Rho account to cancel your card, please contact Rho Client Service for assistance.

2. Notify our team

   • Let us know if you suspect fraud or misuse via:
     Email: clientservice@rho.co
     Phone: +1 (855) 743-8746
     or
     Chat in your Rho dashboard

For live support, our team is available Monday through Friday from 8am ET to 8pm ET.

What happens after I report a transaction?

Once you have reported the transaction, our team will begin our investigation, which may take up to 90 days. Rho clients are protected against unauthorized transactions and are not liable for unauthorized use of Rho Cards once Rho is notified, please see our Terms of Service for more information.

Please note: The dispute process for fraud triggers an automatic cancellation of the affected Rho Card. To create a new physical or virtual Rho Card, please see here.