What is an unauthorized transaction?
An unauthorized transaction is any transaction made by a person other than the cardholder.
How to dispute a transaction
To dispute an unauthorized or erroneous transaction on your Rho Card, please reach out to the Rho Client Service team, which is available for live support Monday through Friday from 8am ET to 8pm ET via:
Phone: +1 (855) 743-8746
Chat in your Rho dashboard
To dispute a transaction, our Client Service team will need:
The last 4 digits of the card affected
The Rho Transaction IDs of the disputed transactions
The Client Service team will also ask a series of questions to best determine how to handle your dispute. Typically, disputes may take up to 90 days to be resolved. A member of the Rho Client Service team will keep you informed throughout the process.
In the meantime, we also recommend that you reach out to the merchant for any erroneous transactions, such as double charges or overcharges. Often, working directly with the merchant can lead to faster resolutions.
What happens after I dispute a transaction?
Once you have reported the transaction, our team will begin its investigation, which takes up to 90 days. The transaction will be investigated and if the investigation is favorable to you, a refund would be issued.