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Are Rho Cards protected against fraud?

  • Updated

Rho and its banking partners do take steps to detect and prevent fraud as part of our internal fraud and compliance policies and procedures. There are instances where the Client Service team would reach out to you to confirm certain transactions. Rho does not offer fraud prevention as a service and is unable to guarantee full fraud protection in connection with your account.

 

Rho clients are protected against unauthorized transactions and are not liable for unauthorized use of Rho Cards once Rho is notified. Please see Rho’s Terms of Service for more information.

 

How can I protect my card from fraud?

The best ways to prevent fraud on your Rho Card include:

  • Keeping your physical Rho Card in a safe place

  • Locking or canceling your card as soon as possible if it has been misplaced

  • Promptly reporting loss or theft

  • Setting spending limits on all active Rho Cards

  • Create a procedure for your business to ensure information is protected from unauthorized persons

  • Track your card transactions with email and SMS notifications (via your Card Settings)

Rho’s Client Service team is available for live support Monday through Friday from 8am ET to 8pm ET via:

If you suspect an unauthorized transaction on your Rho Card:

  1. Lock your Rho Card.

  2. Report the transaction. Promptly report the unauthorized transaction to our team via:
    Email: clientservice@rho.co
    Phone: +1 (855) 743-8746
    or
    Chat in the Rho Dashboard

  3. Our team will promptly begin its investigation of the unauthorized or suspected fraudulent transaction.

    1. To dispute a transaction, we will need:
      The last 4 digits of the card affected

      The Rho Transaction IDs of the disputed transactions

  4. Contact the merchant. We recommend directly contacting the merchant for suspected fraudulent transactions. By contacting the merchant, the merchant may be able to remediate the issue.

 

What happens after I report a transaction?

Once you have reported the transaction, our team will begin its investigation, which can take up to 90 days. Rho will issue you a provisional credit in the instance of fraud while the investigation is underway. All Rho clients are protected against fraud, and will be refunded for fraudulent transactions.

 

How Can I Contact the Merchant?

After reporting the transaction to our team, and you would like to contact the merchant for assistance it may help resolve the issue.

To provide you with additional assistance in resolving the issue, you may:

  • Visit the Merchant’s Store or Website

    • Do this as soon as possible and after you notify us regarding the unauthorized transaction.

    • Merchants typically provide instructions on the website or on your receipt.

  • Contact the Merchant’s Customer Service

    • Many companies provide a toll-free number or email address for their customer service department.

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