In the event that you have made an error on an outgoing payment (for example, sent funds to the wrong payee or initiated a transfer for the wrong amount), you have a 30-minute window to cancel the transfer before it is released.
- Please note, outgoing printed checks can be voided until a recipient deposits the funds, however, past the 30-minute cancelation window, the recipient may still receive the voided physical check in the mail.
- Additionally, any transaction that displays a ‘settled’ status in your account can no longer be canceled. In the event you would like to attempt a transaction reversal, return, or dispute, please reach out to our Rho Client Service Team. Our team can always attempt one of these actions, but they are not guaranteed to be successful. Recalls for ACH transfers are free, recalls for wires may incur a small fee and, if successful, could take up to 4 weeks to be returned.
To cancel a transfer, please reach out to our Client Service team by sending an email to email@example.com, reaching out to the Live Chat Support on our website, or giving us a call at +1 (855) 743-8746.