If you are expecting a deposit or withdrawal transaction that is not displayed on the Rho Dashboard or the applicable Account page, you should contact a Rho Client Services Representative. When contacting Rho, please provide the following transaction details:

  • The amount of the transaction in USD.
  • The date and time when the transaction was initiated.
  • The transaction type (for example, ACH, Check Deposit, Domestic or International Wire, Linked Account Transfer)
  • The sender and recipient's name
  • Was this a prescheduled or real-time transaction?
  • Was this a one-time or recurring transaction?
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