If you are expecting a deposit or withdrawal transaction that is not displayed on the Rho Dashboard or the applicable Account page, you should contact a Rho Client Services Representative. When contacting Rho, please provide the following transaction details:

  • The amount of the transaction in USD.

  • The date and time when the transaction was initiated.

  • The transaction type (for example, ACH, Check Deposit, Domestic or International Wire, Linked Account Transfer)

  • The sender and recipient's name

  • Was this a prescheduled or real-time transaction?

  • Was this a one-time or recurring transaction?

Did this answer your question?