If you are expecting a deposit or withdrawal transaction that is not displayed on the Rho Dashboard or the applicable Account page, you should contact a Rho Client Services Representative. When contacting Rho, please provide the following transaction details:
- The amount of the transaction in USD.
- The date and time when the transaction was initiated.
- The transaction type (for example, ACH, Check Deposit, Domestic or International Wire, Linked Account Transfer)
- The sender and recipient's name
- Was this a prescheduled or real-time transaction?
- Was this a one-time or recurring transaction?