Rho uses two-factor authentication every time you log in, send a transaction or create a new Rho card! Please make sure to properly configure your 2FA preferences. Here's how to set it up:

  1. Firstly, please make sure the phone number associated to your account is accurate. To view the number on your account, Click on your name in the top right corner of your screen and select User Settings from the dropdown menu.

    (Please note if you need to change the phone number, on your account please email the Rho team at clientservice@rho.co):

  2. Once your phone number is accurate, you can proceed bin choosing your Two Factor Authentication Settings by scrolling down on the page to that section. . You can use:

    1. Google Authenticator (download from your App Store on your mobile device)

    2. Authy Authentication (download from your App Store on your mobile device)

    3. SMS (this method will text an authentication code to your cell phone) - This is the least secure method of 2 FA - we encourage all users to enable 2 FA with either Google or Authy applications.

      NOTES: We highly recommend downloading Google Authenticator or Authy Authentication applications, opposed to SMS, for the most secure methods!

3. Enable 2FA for Sending Transactions & Creating Cards across all users! You can find detailed instructions for how to enable these functions here. (Note: these settings exist in your Administration Tab. The Administration Tab can be found by clicking on your Business Name seen in the upper left corner of your screen, and selecting Organization Settings from that dropdown menu. From there, 2FA for card creation and transactions can be found under the Security Tab (Click on the work Security at the top of that page).

For more information about safety and security at Rho, please read our Terms of Service.

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